Customer Chat Issues

Posted 9 days ago

We’re currently experiencing some issues with the online chat feature of box panel, and at present you may not be able to get a hold of us there. We are working to get this resolved as soon as possible, but in the meantime, please feel free to get in touch with us by phone or e-mail, and we will address any issues as they arise.

Apologies for the inconvenience, and we will update this post as soon as chat is functioning again.

Update 10:15AM: Customer chat should now be back up and operational. Thank you for your patience.

-Nick Rycar

Blue Box Group Support.

(Web only post)

New Webmail Skin

Posted 13 days ago

We’ve rolled out a new web mail skin that should make using our web mail a much more enjoyable experience. If you have questions about its operation, please don’t hesitate to let us know.

Thanks!

- Blue Box Tech Support

(Web only post)

Support System Updates

Posted 20 days ago

On Sunday 2/21/2010 our Development Team will be working to roll out our new and improved support system. You may experience support system outages throughout the day, but please note that we are always reachable by email or phone at 800-613-4305. There should be no interruptions with our online support chat through Box Panel, and any currently open or pending tickets will not be lost. We look forward to your feedback on our new and improved support system! Thank you for your patience while we make this change.

(Web only post)

Unscheduled maintenance - Mail server reboot

Posted 23 days ago

Update 11:55 AM: The mail server should be fully back up and functioning now. Let us know if you are experiencing any issues.

To address a problem with messages getting stuck in the queue on one of our shared mail servers, we will be rebooting that server. You may notice a momentary outage while this occurs, but mail should be back shortly thereafter.

(Web only post)