Blue Box Customers:

System Status - Blue Box Group, LLC

 

Upstream Network Event

Posted 1 day ago

At Thu Mar 18 18:17:02 PDT 2010, we experienced issue with one of the fiber cross connects that connects us to one of our IP providers. Our network experienced a BGP recovergence having traffic failover to our redundant connections. Customers have seen brief occurrence of packet loss as routes changed. At this time, all traffic is flowing normally.

We are investigating the issue with the fiber and will update this page with more information when available.

Update: Fri Mar 19 01:37:59 UTC 2010 – We’ve isolated the issue to a broken patch within one of the data center buildings. We’re working with our data center provider to isolate and repair the patch. Again, this is not causing any outage of service. This cross connect simply links our backup data center with the primary.

Update: Fri Mar 19 04:57:06 UTC 2010 – The damaged fiber has been repaired and the cross connect is functional again. There should be no further issues expected as a result of this event.

Thanks

- Blue Box Tech Support

(Web only post)

Company Meeting

Posted 16 days ago

Today, March 3rd 2010, we’ll be holding a company meeting from 4:45PM to 6:00PM PST. At this time, we will be away from our ticket system and phones. Should an urgent issue arise, please escalate your ticket to “Urgent” status, or leave us an urgent voice mail. We will continue to be notified of any critical issue by our monitoring system.

Thank you!

Lee Huffman

Blue Box Group Support

(Web only post)

Customer Chat Issues

Posted 17 days ago

We’re currently experiencing some issues with the online chat feature of box panel, and at present you may not be able to get a hold of us there. We are working to get this resolved as soon as possible, but in the meantime, please feel free to get in touch with us by phone or e-mail, and we will address any issues as they arise.

Apologies for the inconvenience, and we will update this post as soon as chat is functioning again.

Update 10:15AM: Customer chat should now be back up and operational. Thank you for your patience.

-Nick Rycar

Blue Box Group Support.

(Web only post)

New Webmail Skin

Posted 21 days ago

We’ve rolled out a new web mail skin that should make using our web mail a much more enjoyable experience. If you have questions about its operation, please don’t hesitate to let us know.

Thanks!

- Blue Box Tech Support

(Web only post)

Support System Updates

Posted 28 days ago

On Sunday 2/21/2010 our Development Team will be working to roll out our new and improved support system. You may experience support system outages throughout the day, but please note that we are always reachable by email or phone at 800-613-4305. There should be no interruptions with our online support chat through Box Panel, and any currently open or pending tickets will not be lost. We look forward to your feedback on our new and improved support system! Thank you for your patience while we make this change.

(Web only post)

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