Posted by Blue Box Group about over 3 years ago...
Box3 is currently experiencing a disk related error which we are investigating. The consequence of this issue is a problem with MySQL. We expect to have the MySQL issue resolved shortly and will investigate the disk issue once MySQL is back running.
Update 3:44pm - We are still troubleshooting the failing drives. These drives are making access to the machine very sluggish. We will update this ticket again in 15-30 minutes with more information.
Update 3:50pm - We’ve isolated the primary failing drive that has made the system the unresponsive. We’ve removed it from the server. We are currently pulling up to the minute backups off and will update this ticket again in 15-30 minutes.
Update 4:12pm - We have a successful backup of the MySQL databases. We are now making a backup of the web files. We will update this ticket again in 15-30 minutes.
Update 5:06pm - The server is now back online. We will be migrating all customers off that box this week. We will be in touch with customers to begin that process starting tomorrow.
Thank you for your patience
Posted by Blue Box Group about over 3 years ago...
We are currently experiencing a slight network slowdown effecting all servers on our network. All equipment is up and responding, but pages are just taking a bit longer than usual to respond. We are currently investigating the issue.
Update 3:26pm - We are seeing isolated slowdowns on our network but all network stats appear normal. If you are experiencing slowness accessing your site, please email support@blueboxgrid.com with a copy of a traceroute.
Update 3:30pm - It appears Comcast is currently experiencing network issues. If you are experiencing slow downs and you’re not on Comcast, please get in touch with our support.
Update - Thursday 9:23am - We are still getting reports of network slowness. If your connection is slow, could you please send an email to support@blueboxgrid.com with the following:
- A description of the problem
- Who your ISP is
- If other sites are working alright
- A copy and paste of a ping to our network
- A copy and paste of a traceroute to our network
To get the ping / traceroutes, please do the following:
Mac: Goto Applications, then select Terminal. Type “ping -c 10 blueboxgrid.com” and press enter. Type “traceroute blueboxgrid.com” and press enter. Copy and paste the results.
Windows: Goto the start menu, then to Run, and type “command”. Press enter. Type “ping -c 10 blueboxgrid.com” and press enter. Type “tracert blueboxgrid.com” and press enter. Copy and paste the results.
Thursday - Update 9:50am - Our bandwidth providers have made a few changes as of 9:50am in an attempt to resolve this issue. It appears this has resolved the issue for every customer we’ve been able to contact so far. If you continue to have trouble, please respond to either your existing support ticket, or open a new one if this is a new issue.
Thursday - Update 10:10am - We’re flipping our bandwidth providers in our local NOC to try to continue to optimize this issue. This should at the maximum result in 15 seconds of outage. We will post when that’s completed.
Thursday - Update 10:14am - We flipped providers with no outage. We’re getting reports that bandwidth has improved. Please update your tickets if this is not the case for you.
Thank you
Posted by Blue Box Group about over 3 years ago...
We’ve revised our SSH jailing on box6 to update some security measures. Please let us know if you have any troubles with your website or SSH and you’re hosted on box6.
Thanks
Posted by Blue Box Group about over 3 years ago...
We are currently experiencing a major system wide outage on a number of servers. We are investigating and will update this within 10 minutes with an update.
Update 4:23am - It appears there is a network issue related to machines in the 209.147.119.X block. This includes our email server, although incoming email comes through a different address and is not having problems. We are continuing our investigation and will update this shortly.
Update 4:39am - Our technicians isolated the issue with our upstream bandwidth provider, opened a case with them, and it appears that this has been repaired. We are awaiting confirmation from that provider now, but we are able to access everything that was in that IP block.
Update 4:43am - This issue has been resolved and all IP space in the 209.147.119.X block is now operating properly.
