Network Slowness

Posted by Blue Box Group on Wed Jun 13 18:15:00 UTC 2007

We are currently experiencing a slight network slowdown effecting all servers on our network. All equipment is up and responding, but pages are just taking a bit longer than usual to respond. We are currently investigating the issue.

Update 3:26pm - We are seeing isolated slowdowns on our network but all network stats appear normal. If you are experiencing slowness accessing your site, please email support@blueboxgrid.com with a copy of a traceroute.

Update 3:30pm - It appears Comcast is currently experiencing network issues. If you are experiencing slow downs and you’re not on Comcast, please get in touch with our support.

Update - Thursday 9:23am - We are still getting reports of network slowness. If your connection is slow, could you please send an email to support@blueboxgrid.com with the following:

  • A description of the problem
  • Who your ISP is
  • If other sites are working alright
  • A copy and paste of a ping to our network
  • A copy and paste of a traceroute to our network

To get the ping / traceroutes, please do the following:

Mac: Goto Applications, then select Terminal. Type “ping -c 10 blueboxgrid.com” and press enter. Type “traceroute blueboxgrid.com” and press enter. Copy and paste the results.
Windows: Goto the start menu, then to Run, and type “command”. Press enter. Type “ping -c 10 blueboxgrid.com” and press enter. Type “tracert blueboxgrid.com” and press enter. Copy and paste the results.


Thursday - Update 9:50am - Our bandwidth providers have made a few changes as of 9:50am in an attempt to resolve this issue. It appears this has resolved the issue for every customer we’ve been able to contact so far. If you continue to have trouble, please respond to either your existing support ticket, or open a new one if this is a new issue.

Thursday - Update 10:10am - We’re flipping our bandwidth providers in our local NOC to try to continue to optimize this issue. This should at the maximum result in 15 seconds of outage. We will post when that’s completed.

Thursday - Update 10:14am - We flipped providers with no outage. We’re getting reports that bandwidth has improved. Please update your tickets if this is not the case for you.

Thank you

  • Blue Box Tech Support

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