Data Center Migration

Posted by Blue Box Group on Thu Dec 13 12:56:00 UTC 2007

Hello and Happy Holiday!

I want to thank you for choosing Blue Box Group to serve your business’ Internet needs. Your trust in our services is one of our most valuable assets. With that being said, I have exciting news to announce. During 2007, with your help, we experienced phenomenal growth wildly beyond our forecasts. This extreme growth has allowed us to bring aboard some amazing talent and given us the opportunity to work on new and exciting products and services that will benefit all of our customers. Unfortunately, it has also put us into a challenging position in regards to our existing data center space: we have outgrown our facility.

Keeping in mind the long-term success of our business, we have decided to migrate all of our existing equipment to a larger space, one that will allow for our sustained growth for the next five to ten years. Once the move is complete, our equipment will be located in a state-of-the art facility running on top of a fully redundant internal network with access to a large variety of bandwidth providers. From this move, you can expect better service with fewer outages and faster access to your data.

What this means for your as a customer:
During the last week of 2007 and the first week of 2008, we will be migrating all of our physical equipment to our new facility. Each customer should expect their service to be unavailable during transport for a maximum of 3.5 hours between 11pm and 3am Pacific Time.

If you would like to know the specific date your equipment will be moved, please send an email to support@blueboxgrp.com. If you would like to request a specific day within our window, please do let us know and we will do our best to accommodate your schedule. We want to make this as painless for our customers as realistically possible.

Credits For Outages:
During the second week of January, we will be issuing all customers a credit per our service level agreement for the time their equipment was unavailable.

Required Changes:
This move also requires a renumbering of all our servers with new IP addresses. For the vast majority of our customers, this shouldn’t be noticed. However, there are a few circumstances where you may need to be involved. We are also available to make the following changes for you during the transition as long as you have contacted us before hand. The required changes include:

* If you are using an IP address instead of a domain name to access your site, we will need to get you new IP information. We will provide this information to you before the move and can tell you the exact time to update it.
* If you are using external name servers or manage your own DNS, we will need to work with you to schedule updates to your DNS.
* If you are using local firewalls and basing those firewalls on IP addresses from our existing network, those will need to be updated.
* If you have multiple servers with us, and you are connecting them using IP addresses instead of hostnames, you will need to update those connections.
* If you are using any services which bind to a specific IP, you will need to update their configurations.

If you don’t know what any of the above means, it most likely doesn’t apply to you. However, our entire support staff is available to answer questions in advance of this move. Please make use of this resource!

After The Move:
We will email customers once their physical equipment has been moved. When you get that email, please login and make sure all the expected functionality of your site is operational. If it is not, please call our support line at 1-800-613-4305 x 1 and we will work with you to correct any issues that have been created.

We know this is inconvenient and for that, we sincerely apologize. We are hoping that with the timing of this move, we will be causing the least amount of impact to you and your business.

Thank you for your patience with this matter. We promise it will be worth it.

  • Jesse Proudman

CEO
Blue Box Group, LLC

THE LATEST

THE ARCHIVES

THE FEED