Offices Closed For Thanksgiving

Posted about 1 month ago

Happy Holidays!

This is a note that to allow our staff to enjoy a relaxed holiday, our corporate offices will be closing early at 6pm on Wednesday, November 26th and will remain closed through the weekend. We will reopen with regular hours on Monday, December 1st at 7am. This will affect our response to all non-urgent phone calls and email tickets during this time.

If you have an urgent issue that needs to be addressed in a prompt manner while our offices are closed, please make sure to open an “urgent” ticket, or call our phone system and leave a voice mail marking your concern as “urgent”.

To mark your phone call as urgent, please do the following:

Dial 1-800-613-4305. At the voice prompt, press 1. Then press #. Finally, press 2 and leave a voice mail. This will page our on call staff and we will take care of your problem.

To open an urgent support ticket, please see: Our wiki article.

We wish you a happy Thanksgiving if you’re in the United States.

Thanks!

- Blue Box Group

Fiber Maintenance - November 13th

Posted about 1 month ago

In the spirit of letting our customers know of any potential service impacting work, we are posting this notice.

On November 13th starting at 7am and running until close of business on November 14th, our fiber carrier will be conducting maintenance along our point to point fiber path between our primary and backup facilities. Our fiber won’t be experiencing any changes, but there is always a chance that something could go awry. Worse case scenario, our backup facility will loose connectivity to our primary interrupting access to the backup facility and possibly causing a BGP routing reconvergence (Sub 60 seconds). There should be no impact on our public accessibility.

If you have any questions, please do let us know.

Thanks

- Blue Box Group Tech Support