Network Maintenance: February 25, 2009

Posted by Blue Box Group on Tue Feb 24 18:51:00 UTC 2009

On Wednesday, February 25 starting at 11:00pm PST, we will be performing the first of a series of upgrades to our network core to address some of the issues discovered during the February 12th network event. While no noticeable network outage is expected for any customer services during this time, the work we are doing will directly affect our network core, and therefore an increased risk of outage will exist. Work may continue until 3:00am PST. During this time:

  • Our secondary distribution switch will be upgraded
  • Access-level switches will have one side of their redundant uplinks moved to the new hardware.
  • The BIG-IP unit with the possible hardware fault will be taken offline.

Update Feb. 26, 2:52am: Tonight’s network maintenance is complete. We accomplished all the above tasks, and except for one customer machine that was inadvertently unplugged when moving network gear, there was no impact on customer services.

If you are experiencing any service problems as a result of tonight’s work, please open an urgent support ticket and we’ll take care of the problem ASAP.

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