Secondary Name Server (ns2) Offline

Posted by Blue Box Group on Thu Feb 26 02:35:00 UTC 2009

This outage is of a redundant system that will not make any sites inaccessible.

The facility where we host our secondary name server (ns2.blueboxgrid.com) is experiencing a system wide outage with their routing core that has temporarily made that server inaccessible. That server is part of a redundant pair and the primary server (ns1.blueboxgrid.com) is up and is resolving names just fine. There is no present impact as a result of this outage. This outage began at 01:37:26 am. The facility has staff working on the issue but is unable to provide an ETA for recovery. We will update this post when the issue has been resolved.

Update 7:48am - The provider’s network at this second facility came back online at 03:22:14 am and as of that time, our name server began responding to requests normally. We are waiting on the write up from that facility as to what happened to their network and will share that information here.

Update 12:50pm - Here is the update as provided by the facility provider:

Our facility experienced network-wide connectivity issues between approximately 1:30 AM and 3:00 AM PST. During this time, customers may have experienced issues connecting to their sites. The event was a result of a legacy configuration on our switched network that interacted badly with configuration changes made by one of our customers. During the event, our core network switches were experiencing an unusually high processor load that inhibited their ability to forward traffic.

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