Posted by Blue Box Group about about 1 year ago...
We are currently experiencing delays in e-mail being sent and received by our shared mail server, mail.blueboxgrid.com. New mail is still coming in, but by all reports is about an hour behind – we are currently investigating this issue and working to resolve it as quickly as possible.
We will update this post once we have more information.
-Nick Rycar, Blue Box Group Support
UPDATE (11:15 AM): Mail delivery should be returning to normal. If you run into any lingering problems, be sure and let us know.
(Web only post)
Posted by Blue Box Group about about 1 year ago...
On Saturday May 9th at 11pm PDT (Sunday May 10 6am UTC), Blue Box Group will be conducting network maintenance on the uplink to one of our providers. This maintenance will involve turning up new link to one of our providers. Once that link is up, we will shutdown our existing link to that provider. Customers should be unaffected by this maintenance.
Update May 10, 12:30am PST (7:30am UTC) Maintenance on one of our provider’s uplinks is now complete. Due to an unexpected limitation on one of our core routers, there was some instability on this uplink between 11:35pm and 11:50pm (6:35am and 6:50am UTC) while we had two uplinks to this provider over incongruent paths, until we were able to tear down the old uplink. This only affected customers with traffic traversing this one (of our three) uplinks and only intermittently. No further instability is expected.
Posted by Blue Box Group about about 1 year ago...
This evening starting at 1:30 AM (Sun May 17 08:30:46 UTC 2009), two of our distributed power strips had a power distribution problem. This caused approx 12 servers to reboot. We have resolved the power issue and are a) resolving downed servers and b) determining the root cause of the outage.
All downed systems are online and verified as operational. If you are still experiencing an outage, please open an urgent ticket.
Thanks
(Web only post)
Posted by Blue Box Group about about 1 year ago...
As of Mon May 18 17:37:02 UTC 2009, one of our primary bandwidth providers had their router reboot unexpectedly on them twice. This has caused brief network hiccups on our side as our traffic was re-routed to our other providers. The carrier with the affected routers will be leaving that particular connection down through the day and doing emergency maintenance on it tonight to replace what they believe the faulty part.
Customers may experience intermittent connection issues as our routes reconvergence across the Internet.
We will update this ticket with any more information as it becomes available.
Update 11:58 am (Mon May 18 18:58:20 UTC 2009) Our provider has repaired the offending hardware on the router in question and has it back online passing test traffic from the local Internet exchange. Assuming they don’t run into any further indications of problems, they will bring it online this afternoon.
Update Tuesday @ 8:31 am (Tue May 19 15:31:58 UTC 2009) Last evening, our provider reset all the cards in this router and replaced the memory. They ran the switch for a number of hours without any indication of a problem, and around 6pm, brought the Level 3 peering back up. The router ran perfectly through the night, but then reset again this morning about 40 minutes ago. They have left the router down and will be replacing the entire chassis today. We expect to have an update this afternoon as to the replacement status. There should have been no impact to customer access to equipment during these resets. Our redundant network allows us to route around these types of issues without outages.
Posted by Blue Box Group about about 1 year ago...
Update: We’re back!
We will be having a training session for our support team from 12:00-1:00 Pacific time today, and phone and e-mail support will be unavailable during that time.
We will still be available for urgent issues – just make sure that you either open an urgent ticket, or leave a voicemail in our urgent voicemail box if you require immediate support. Normal support will resume at 1PM.
(Web only post)
