Shared Mail Server Problems

Posted by Blue Box Group on Thu Sep 03 14:57:00 UTC 2009


Our shared mail server system is experiencing high load issues which we are currently investigating. This is causing intermittent problems with both sending and receiving mail. (However, we do not as yet believe any mail is being lost as a result of these issues.) We will update this status page entry as we learn more.

UPDATE 3:40pm PDT (22:40 UTC): Our initial investigation seem to point to this being caused by very large amount of extraordinarily large e-mail being received early this afternoon (followed by the users of the system then downloading these large messages). In any case, this problem appears to have been mitigated for now. We will update this post with a more permanent solution as we learn more about the cause of today’s e-mail outage.