Posted by Blue Box Group about 10 months ago...
At 12:15pm today (19:15 UTC) our web-based support system began to experience problems. We’re currently in the process of working with the creator of the software which backs this system to get a speedy resolution. In the mean time, we are still receiving your support requests at our support@blueboxgrp.com address, and will respond via other means. Also, we urge you to use our phone support for a more immediate response. Our support phone number is 800 613 4305 x1.
Posted by Blue Box Group about 9 months ago...
UTC Time Now: Fri Oct 09 17:01:03 UTC 2009
We will be rebooting our shared hosting server box6 at 23:00 PDT on Monday, Oct 12 2009 to upgrade the RAID controller firmware.
This is expected to take no more than 15 minutes, and will include a total outage of all services running on the shared hosting server box6.
Thank you.
Posted by Blue Box Group about 9 months ago...
At 1:45am today (8:45am UTC) vsh14 spontaneously rebooted. This affected approximately 6 customer websites for about 10 minutes. The machine is back online as are its VPSes; We will be transitioning the VPSes on this host to an alternate machine during business hours later today (via live migrations) so we can troubleshoot the hardware problem on vsh14 offline.
Update 10:25PM (Thu Oct 15 05:26:18 UTC 2009) We are beginning the migration of the VPSes off this host now. There should be no noticeable outage for customers as a result of this work.
Update 11:40PM (Thu Oct 15 05:27:04 UTC 2009) All VPSes have been migrated to different hardware.
(Web only post)
Posted by Blue Box Group about 9 months ago...
Verizon, who provides our physical phone lines for our PBX, is experiencing an outage where DTMF tones (when you press the key) aren’t being properly communicated to our phone system. We’ve temporarily routed our phones straight to voice mail, so customers aren’t stuck at the welcome prompt. Until this is fixed, we recommend using our online support system to open any urgent ticket: https://support.blueboxgrp.com.
Update 11:38 AM on Monday (Mon Oct 19 18:38:11 UTC 2009) As of 9am this morning, all phone systems were back to normal. Verizon identified and repaired a failing card in their VoIP switch in Seattle over the weekend. We do not expect this issue to re-occur.
Thanks!
Posted by Blue Box Group about 9 months ago...
The network provider for the legacy Rails Boxcar servers is experiencing another network related outage. This involves extremely high ping times and makes communication with the servers within that data center unreliable. We strongly encourage any one still running on legacy Rails Boxcar servers to follow up with us regarding your migration to Blue Box Group equipment. Until then, we will continue to monitor the connection as best we can.
Update 8:30 AM (Sat Oct 17 15:30:00 UTC 2009) - Connectivity appears to be restored. The data indicates this was the result of a DDOS attack against another IP within the subnet at the existing Rails Box Car facility. The Blue Box Group network is built so that we are able to contain and mitigate these types of attacks. We’d strongly encourage all Box Car customers to work with us to complete the migration as soon as possible.
Thanks!
(Web only post)
Posted by Blue Box Group about 9 months ago...
The legacy boxcar server host2 is experiencing hardware related problems which is causing performance problems for customers hosted on that server. We are in the process of diagnosing and repairing those problems and hope to have the issue resolved within the next hour.
Update 8:10 AM (Sun Oct 18 15:10:20 UTC 2009) Host2 has been rebooted and all xen VMs on the machine should now be back online.
Update 11:30AM (Sun Oct 18 18:30:26 UTC 2009) We have confirmed that all services on all nodes are now operating as expected.
We strongly encourage all Rails Box Car customers to get in touch regarding their migration plans.
Thank you
(Web only post)
