Posted by Blue Box Group about 6 months ago...
Edit: This issue should be resolved now. Thanks to everyone who brought it to our attention!
We have received reports this morning that customers are having their calls dropped when they try to contact us. We are currently working to resolve this issue, but if you are having trouble getting through to us, feel free to send us an e-mail at support@blueboxgrp.com and we will get in touch with you as soon as possible. We will update this page once the issue has been resolved.
(Web only post)
Posted by Blue Box Group about 6 months ago...
Our primary data center service provider has detected a failed component that is part of the UPS system backing up the power for many machines in our primary data center. This failed component requires immediate attention, so they are beginning work immediately to replace the failed part. Please note that this failure poses no risk of power outage, fire, or short-circuit in any of the data center infrastructure.
During this maintenance window, power for the machines on the circuits affected by this may be switched over to generator power. No interruption in power is expected throughout the course of this maintenance. However, as is the nature of any such work, an increased risk of an outage exists during the window.
We expect this to be fully resolved within a couple hours.
Posted by Blue Box Group about 6 months ago...
The Blue Box Group office will be closed in celebration of Martin Luther King Day on January 18th. If you have a support question please feel free to open a support ticket and we will happily address it first thing Tuesday, January 19th.
Our on-call staff will be available throughout the holiday, so if there is an emergency that needs to be addressed, please either open an urgent support ticket, or leave us an urgent voicemail.
Thank you!
