Posted by Jesse Proudman on Wed Mar 31 15:28:00 UTC 2010
Posted by Blue Box Group about 5 months ago...
We are having a company wide meeting from 16:30 PST (00:30 UTC) for 1 hour. During this time we may not be as responsive to support needs as normal.
If you need support urgently, please log an urgent ticket to page the on-call staff.
Thanks, for you understanding!
Update: 5:57pm (01:57 UTC) We’re done with the meeting - Normal service has resumed. (Web only post)
Posted by Blue Box Group about 5 months ago...
On Saturday, Feb. 13th from 4:00am to 6:00pm PST (12:00 on 2/13 to 2:00 on 2/14 UTC) the local utility company which provides power to our primary data center facility will be performing significant work on the transformer supplying power to the building. From 1 hour before this window until 2 hours after it, the data center will be running on the N+1 generator configuration which regularly backs up power at the facility when there are problems with the utility feed.
No outage of any kind is expected during or as a result of this work. However, as is the case whenever significant infrastructure work is being done, an increased risk of an outage exists during this window.
Posted by Blue Box Group about 5 months ago...
The office will be closed in honor of President’s day on Monday, February 15, 2010.
On Monday our Development Team will be working to roll out our new and improved support system. You may experience support system outages throughout the day, but please note that we are always reachable by phone at 800-613-4305. There should be no interruptions with our online support chat through Box Panel, and any currently open or pending tickets will not be lost. We look forward to your feedback on our new and improved support system!
Our on-call staff will be available throughout the, so if there is an emergency that needs to be addressed, please either open an urgent support ticket, or leave us an urgent voicemail.
Posted by Blue Box Group about 5 months ago...
We are currently experiencing some issues with our mailserver, resulting in delayed mail delivery and acceptance. We are actively working on this, and expect the problem to be resolved shortly. Thank you.
We are happy to report that mail is now flowing normally. Thank you
(Web only post)
Posted by Blue Box Group about 5 months ago...
The office will be closed in honor of President’s day on Monday, February 15, 2010.
Our on-call staff will be available throughout the holiday, so if there is an emergency that needs to be addressed, please either open an urgent support ticket, or leave us an urgent voicemail at 800-613-4305.
Posted by Blue Box Group about 5 months ago...
Update 11:55 AM: The mail server should be fully back up and functioning now. Let us know if you are experiencing any issues.
To address a problem with messages getting stuck in the queue on one of our shared mail servers, we will be rebooting that server. You may notice a momentary outage while this occurs, but mail should be back shortly thereafter.
(Web only post)
Posted by Blue Box Group about 5 months ago...
On Sunday 2/21/2010 our Development Team will be working to roll out our new and improved support system. You may experience support system outages throughout the day, but please note that we are always reachable by email or phone at 800-613-4305. There should be no interruptions with our online support chat through Box Panel, and any currently open or pending tickets will not be lost. We look forward to your feedback on our new and improved support system! Thank you for your patience while we make this change.
(Web only post)
Posted by Blue Box Group about 5 months ago...
We’ve rolled out a new web mail skin that should make using our web mail a much more enjoyable experience. If you have questions about its operation, please don’t hesitate to let us know.
Thanks!
(Web only post)
Everyone at BBG is amazing! Hands down best provider I've dealt with in the past few years :)
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