May 2010 Archive

Posted by Jesse Proudman on Wed Mar 31 15:28:00 UTC 2010


vsh63 Reboot

Posted by Nathan Kaiser about 3 months ago...

As of 9:10pm Pacific, vsh63 has locked up and is undergoing a reboot. All servers on this host should be back online shortly. We will update this page with more information as we have it.

Update 9:25pm - vsh63 is back online. All virtual servers there are now starting up and should be back online shortly.

Update 9:40pm - vsh63 appears to have locked up again. We’re performing a diagnostic and may swap hardware with another machine to resolve the issue.

Update 10pm - The hardware on vsh63 appears to have a problem. We are moving the drives to new physical hardware and should have the sever back online in 20-30 minutes.

Update 10:20pm - All servers are up on new hardware. This issue can be considered resolved!

– Blue Box Tech Support

(Web only post)


Office Closed Monday May 31, 2010

Posted by Jenni Serenbetz about 3 months ago...

Blue Box Group will be closed on Monday May 31, 2010 in observance of Memorial Day. If you have a support question please feel free to open a support ticket and we will happily address it first thing Tuesday, June 1. You can do this by logging into the support system, or simply emailing support@blueboxgrp.com. Our on-call staff will be available throughout the holiday. If there is an emergency that needs to be addressed, please either open an urgent support ticket, or leave us an urgent voicemail. Thank you! Happy Memorial Day!