Posted by Jenni Serenbetz about 2 months ago...
Blue Box Group will be closed on Monday, July 5th to celebrate Independence Day (occurring on July 4th). We will reopen Tuesday, July 6 at 7 AM Pacific Daylight Time.
If you have a support question please feel free to open a support ticket and we will happily address it first thing Tuesday, July 6. You can do this by logging into the support system, or simply emailing support@blueboxgrp.com. Our on-call staff will be available throughout the holiday weekend. If there is an emergency that needs to be addressed, please either open an urgent support ticket, or leave us an urgent voicemail.
Thank you! And have a happy Independence Day!
Posted by Jenni Serenbetz about 2 months ago...
In an effort to modernize one of our legacy shared hosting platforms, we will be performing maintenance on box4 starting at 23:00 on July 13th. We will be transitioning the server to modern hardware, updating the operating system and the versions of the WebDNA software operating on the box. In the last 12 months, WebDNA has been acquired by a new company and updated versions have been released that fix many of the bugs the platform has experienced. It is our goal to bring our platform up to date.
We expect the outage to last approximately 2 hours, but this may take longer depending on the amount of user data that has changed since our original snapshot.
Update 7-13-2010: We have postponed this maintenance until Thursday, July 15 to ensure adequate testing of the new setup.
Update 7-15-2010: Tonights migration will be starting at 2030 (8:30 pm Pacific, 03:30:00 Friday July 16 UTC)
(Web only post)
Posted by Blue Box Group about about 1 month ago...
We are currently experiencing some issues with our mailserver, resulting in delayed mail delivery and acceptance. We are actively working on this, and expect the problem to be resolved shortly. Thank you for your patience.
(Web only post)
Posted by Blue Box Group about about 1 month ago...
Hello,
Last night, we implemented a fix on our mail server that addressed several performance issues that have been causing the slowdowns, timeouts and other mail related issues occurring sporadically over the last few weeks. This fix involved restructuring all of the user mailboxes on the server to optimize the data hierarchy for each mailbox. In turn, this caused some mail clients to re-synchronize the email from the server.
What this means:
POP accounts will download copies of every email that was stored on the server. This will cause some duplicate e-mails to show up in your mail client. These duplicates can be manually removed, but there is not a way for us to remove them automatically.
IMAP accounts will simply re-synchronize with this server. Depending on your folder size, this may take a few hours but most users should see this occur very quickly.
While your mail client is synchronizing and/or downloading mail from the server you may experience issues sending and/or receiving mail. Once this synchronization has completed, you should be able to use the mail server normally. You can always use Webmail (https://mail.blueboxgrid.com) as an alternative while this process is occurring.
Moving forward, all mail accounts will perform significantly better with regard to speed and reliability when connecting to the server. Webmail will also remain functional for mailboxes that are extremely large. In the past webmail would stop functioning once a mailbox grew to a certain size.
We apologize for the trouble this process has caused, but we look forward to the improved performance that should be seen from this transition.
(Web only post)
Posted by Blue Box Group about about 1 month ago...
On Friday, July 30th, 2010 (tonight) starting at 12:45am PDT (07:45 UTC) one of our upstream network providers will be performing routine maintenance on one of their routers to which we’re connected. In preparation for this, we’ll be shutting down our BGP session with them a few minutes prior to this event, and then bringing it back up again a few minutes after their maintenance is done. While this is happening, traffic will automatically be re-routed over our other upstream network providers. Since this will be a controlled shutdown of the BGP session, we expect this to have almost no noticeable impact on any of our customers’ network connectivity as a result. Maintenance should be completed by 3:00am PDT (10:00am UTC) at the latest– however it’s likely to get done much sooner than that.
Update 2:00am PST (9:00am UTC): This network maintenance is now complete. As expected, everything went off without any problems, and no down-time was experienced as a result of this work.
(Web only post)
