Mail

Posted by Blue Box Group on Thu Jul 29 17:20:00 UTC 2010

Hello,

Last night, we implemented a fix on our mail server that addressed several performance issues that have been causing the slowdowns, timeouts and other mail related issues occurring sporadically over the last few weeks. This fix involved restructuring all of the user mailboxes on the server to optimize the data hierarchy for each mailbox. In turn, this caused some mail clients to re-synchronize the email from the server.

What this means:

POP accounts will download copies of every email that was stored on the server. This will cause some duplicate e-mails to show up in your mail client. These duplicates can be manually removed, but there is not a way for us to remove them automatically.

IMAP accounts will simply re-synchronize with this server.  Depending on your folder size, this may take a few hours but most users should see this occur very quickly.

While your mail client is synchronizing and/or downloading mail from the server you may experience issues sending and/or receiving mail. Once this synchronization has completed, you should be able to use the mail server normally.  You can always use Webmail (https://mail.blueboxgrid.com) as an alternative while this process is occurring.


Moving forward, all mail accounts will perform significantly better with regard to speed and reliability when connecting to the server. Webmail will also remain functional for mailboxes that are extremely large. In the past webmail would stop functioning once a mailbox grew to a certain size.

We apologize for the trouble this process has caused, but we look forward to the improved performance that should be seen from this transition.

(Web only post)

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